The answers to our most frequently asked questions are at your fingertips.
What is Wedding Seating Co?
Wedding Seating Co is an online shop offering printable seating charts for wedding receptions, dinner parties, balls and celebrations.
Also known as table plans, seating charts are essential stationery for events with seat assignments. They help your guests to find their assigned tables and when your event is over, serves as a fantastic memento!
Products in our online shop are entirely digital – delivery is by email only and no physical posters will be mailed to you. Please check the printing section of this FAQ for tips on printing.
What is a printable? What is a printable seating chart?
A printable seating chart is a digital file that you can print at a local print shop, or upload to an online poster printing service. The file is formatted for you at a high-resolution so your printed result is clear and presentable.
Grammar fun fact: “Printable” is originally an adjective that describes something as being capable of being printed or considered fit to publish.
Nowadays, it’s fairly common to see the word being used as a noun as well – as in, I have a printable and I need it printed. Print shops will understand.
How will I receive my file?
You will receive the file as an attachment via email.
What format is the file?
Files are in PDF format as they are high-quality and most commonly accepted at print shops. JPG files are available upon request.
How long do you keep my file?
Files, including your data file, are kept for 1 month after customization is complete. They are discarded after that.
What is the file quality? Will my seating chart look clear?
Files are saved at 300ppi which results in best quality prints.
Can I edit on my own?
No, this is not an editable template. The seating chart will be customized for you with the guest list that you provide.
How soon can I receive this?
The standard processing time is 3 business days. The time begins from when you place the order, or send your guest list, whichever is later.
Can you rush it for me?
Yes, at the checkout page, select Under 12 hours or Under 24 hours. The time begins from when you place the order, or send your guest list, whichever is later.
I have not received my file.
This is not likely to happen. Your file will be sent to the email address that you provided in your order.
Please check your spam folder, search your inbox for “Wedding Seating Co”, or send an email to email@example.com
On the rare occasion when we are unable to fulfil your order within the selected time, you will receive a full refund of the rush fee or a full refund of your entire order.
DATA & CHANGES
What do you do with the guest list?
The information will be used to fulfil your order and will never be made public on the Internet.
How can I send my data to you?
Email your guest list to firstname.lastname@example.org. The best way is to send it as a single column of text in the email. Alternatively, Word and Excel files are also acceptable. Please do not send PDF files.
I have changes! How do I send it?
Once we receive your guest list, work begins! If you have changes, make a list of the name swaps and/or changes.
After you receive your file, reply with the list of changes. Changes – limited to 30 changes – will be made within 12 hours.
Every seating chart order comes with 1 free round of changes.
Can you do a custom design for me?
At the moment, custom orders are limited to the following aspects
Most of our designs can be accommodated to fit any size, apart from the sizes listed in the description. If you have a unique size that is radically different, please check with us by sending an email to email@example.com
The background and text colors can be changed. Select the colors you require when you order. Alternatively, you can also provide details of the color you require by sending a picture of your theme colors so we can match accordingly.
If you would like to change the fonts on the seating chart, perhaps to match your wedding stationery and theme, you can purchase a font change add-on.
In the future, we hope to develop bespoke services.
Can you print it for me and deliver to my address?
No, at the moment all our products are in digital formats and no physical prints will be shipped.
How do I print my file?
- Option 1 – Use an online printing service You can upload your printable file to an online poster printing service, such as Fedex Office, Vistaprint, Overnight Prints, or Smartpress.
- Option 2 – Use a local print shop Save your file on a USB drive and bring it to the shop.
What should I print on?
This is largely a personal choice. Our clients have had great success printing on paper and then framing it. Choices usually include gloss, semi gloss, matte, satin, etc.
Some print shops offer canvas-printing and mounting services, so you may want to consider that if you don’t intend to frame your seating chart.
How do I order?
Browse the shop and select the item you want. Purchase as you would when shopping online. Remember to provide a valid email address at Checkout. Once checkout is complete, email your sorted and final guest list to firstname.lastname@example.org
Do you deliver to my country?
All products are digital and sent via email, so as long as you have a valid email address, we can deliver any digital file to you.
What forms of payment are accepted?
We use PayPal as our payment processor, so you can pay with your PayPal account, or with a credit card such as Visa, Mastercard, American Express, and Discover.
Is payment secure?
Yes. Payment is handled by PayPal, regardless of whether you pay with a PayPal account or a credit card. Our online shop does not store your financial information at any time.
RETURNS & REFUNDS
Can I get a refund?
Due to the digital nature of all our products and services, orders are not eligible for refunds. Customer service is of paramount importance, so if you’re dissatisfied in any way or feel that we have not represented our products well, please let us know why so we can have a discussion and hopefully reach a resolution.